Terms & Conditions

Last updated: 02-August-2026

These Terms & Conditions ("Terms") apply to your use of the Silver Taxi Cabs Online website, phone booking service, and taxi services (together, the "Services"), provided by Silver Taxi Cabs Online (ABN 12 841 747 845, "we", "us", "our"). By booking or using our Services, you agree to these Terms.

1. About Our Service
Silver Taxi Cabs Online is a licensed taxi operator providing taxi and airport transfer services within Sydney, New South Wales. We are an independently owned and operated business, not affiliated with any other taxi brand or company (see our Disclaimer for full details).

2. Bookings

• Bookings can be made by phone or through our online booking form.
• When booking, you must provide accurate pickup, drop-off, passenger, and contact details.
• We will make reasonable efforts to have a vehicle arrive at the agreed time, but arrival times may be affected by traffic, weather, or other circumstances outside our control.

3. Fares and Payment

• Fixed fares, where offered, are confirmed at the time of booking based on the details you provide. Fares may be adjusted if the pickup/drop-off details, route, or passenger numbers change from what was originally booked.
• We accept payment by cash, credit/debit card, and Cabcharge, as indicated at the time of booking.
• Payments made by card are processed through a secure third-party payment provider.

4. Cancellations and Refunds
Cancellation and refund terms are set out in our separate Refund & Cancellation Policy, which forms part of these Terms.

5. Your Responsibilities

• When using our Services, you agree to:
• Provide accurate information when booking
• Treat our drivers and staff with respect
• Not use our Services for any unlawful purpose
• Be responsible for any damage caused to a vehicle during your trip, beyond normal wear and use

6. Our Responsibilities We will take reasonable care in providing our Services. However, to the extent permitted by law:

• We are not liable for delays, missed connections, or other losses caused by circumstances outside our reasonable control (e.g. traffic, road closures, extreme weather).
• We are not liable for indirect or consequential loss arising from use of our Services.
• Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot be excluded.

7. Lost Property
If you believe you have left an item in one of our vehicles, please contact us as soon as possible using the details below. We will make reasonable efforts to help locate and return lost property, but cannot guarantee recovery.

8. Complaints
If you have a complaint about your trip or our service, please contact us using the details below. We take complaints seriously and will investigate and respond within a reasonable timeframe.

9. Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page. Continued use of our Services after changes are posted means you accept the updated Terms.

10. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Us
Silver Taxi Cabs Online
Address: Unit 8/27-31 Campbell Hill Rd, Chester Hill NSW 2162
Phone: 1300 609 600
Email: info@silvertaxicabsonline.com.au