Refund & Cancellation Policy

Last updated: 02-August-2026

This policy explains how cancellations and refunds are handled for bookings made with Silver Taxi Cabs Online (ABN 12 841 747 845). It forms part of our Terms & Conditions.

Cancelling Your Booking

• You can cancel your booking any time before your scheduled pickup by calling us on 1300 609 600.
• Cancellations made before a driver has been assigned to your booking are free of charge.
• If you cancel after a driver and vehicle have already been assigned to your booking, a cancellation fee may apply, as set out below.

Cancellation Fees

• No fee applies if you cancel before a driver has been assigned.
• If you cancel after a driver has been assigned, a cancellation fee may be charged, up to the full amount of any advance payment made for the booking.
• If a driver waits at the pickup location for more than 15 minutes past the scheduled time and is unable to reach you, or the pickup details you provided are incorrect, the booking may be cancelled and a cancellation fee may apply.

Cancellations Due to Circumstances Beyond Our Control

Where a booking cannot proceed due to circumstances outside our reasonable control - such as extreme weather, road closures, natural disasters, or public emergencies - any advance payment will be refunded in full or, at your preference, held as credit toward a future booking.

Refunds

• Where a refund is due, it will be processed within 7–10 business days to your original payment method.
• If incorrect payment or banking details were provided by you, we are not responsible for any resulting delay or loss.
• If your assigned driver cancels your trip without a valid reason and we are unable to arrange a replacement vehicle within a reasonable time, you are entitled to a full refund of any advance payment.
• If your vehicle breaks down during your trip and the issue cannot be resolved within a reasonable time, you are entitled to a full refund of any advance payment for that trip.

Changes to Your Booking

If you need to change your vehicle type, pickup time, or trip details, please contact us as far in advance as possible so we can confirm whether the change is possible and whether it affects your fare.

Items Given Directly to Drivers

We are not able to refund or replace cash or goods given directly to a driver outside of what is recorded on your official booking or invoice.

Contact Us

For any questions about a cancellation or refund, please contact us:
Silver Taxi Cabs Online
Address: Unit 8/27-31 Campbell Hill Rd, Chester Hill NSW 2162
Phone: 1300 609 600
Email: info@silvertaxicabsonline.com.au