Privacy Policy

Last updated: 02-August-2026

1. About this Privacy Policy
Silver Taxi Cabs Online (ABN 12 841 747 845, "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use and store it, and your rights regarding that information, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy applies only to Silver Taxi Cabs Online. We are an independently owned and operated business and this policy does not extend to any other company, brand, or organisation.

2. Information We Collect
Depending on how you interact with us, we may collect:

• Name and contact details (phone number, email address)
• Pickup and drop-off addresses and trip details
• Booking history and preferences
• Payment information (processed securely by our third-party payment provider - we do not store full card details)
• Feedback, enquiries, or complaints you provide to us
• Technical information such as IP address and browser type, collected automatically when you visit our website

3. How We Collect Information
We collect information when you:

• Make a booking by phone or through our website
• Contact us with an enquiry or complaint
• Browse our website (via cookies and analytics tools - see Section 6)

4. How We Use Your Information
We use your information to:

• Process and manage your taxi bookings
• Communicate with you about your booking (confirmations, driver ETA, changes)
• Respond to enquiries, feedback, or complaints
• Improve our services and website
• Send you marketing communications, but only if you have opted in, and you may opt out at any time (see Section 8)
• Comply with our legal and regulatory obligations as a licensed NSW taxi operator

5. Who We Share Information With
We may share your information with:

• Our drivers, to the extent necessary to complete your booking (e.g. your pickup location and contact number)
• Our payment processor, to process your payment
• Government or regulatory bodies, where required by law (e.g. Transport for NSW)

6. Cookies and Website Analytics
Our website may use cookies and tools such as Google Analytics to understand how visitors use our site. This helps us improve our website. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage and restricted access to booking systems. Information is stored within Australia unless otherwise stated.

8. Marketing Communications
If you have opted in to receive marketing communications from us, you can unsubscribe at any time by contacting us using the details in Section 10, or by using the unsubscribe link in any marketing email.

9. Accessing and Correcting Your Information
You can request access to or correction of the personal information we hold about you at any time by contacting us. We will respond to your request within a reasonable timeframe.

10. Complaints
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us using the details below. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.

12. Contact Us
For any questions about this Privacy Policy or to make a request regarding your personal information:
Silver Taxi Cabs Online
Address: Unit 8/27-31 Campbell Hill Rd, Chester Hill NSW 2162
Phone: 1300 609 600
Email: info@silvertaxicabsonline.com.au